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The Department of Public Utilities Customer Service Office will be reopening by appointments only on June 07, 2021. To schedule an appointment, please give our office a call by dialing 757-393-8524. Please be advised, OUR PHONE LINES STAY EXTREMELY BUSY and your patience is appreciated as we continue we continue to serve you during these unprecedented times. The last available appointment will be at 4:30PM.
For basic account information or to pay your bill using our 24 AUTOMATED PHONE PAYMENT SYSTEM please dial 757-393-5008.
New service and transfers of service will still be handled via the drop box located outside of the City Hall building. Please click here for more information.