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About Us
The Department of Public Utilities is a self-supporting public service organization founded in 1879.
Responsibilities
The Department is responsible for treating drinking water and maintaining the lines that deliver the water to Portsmouth and certain areas of Suffolk and Chesapeake.
Public Utilities also maintains the sanitary sewer lines and sewage pumping stations which carry wastewater away from your home or business.
Customer Service Office
- Bill adjustments and bill issue resolution
- Establishing and transferring new service
- New rate change effective July 1, 2022
- Payment processing
- Printable forms and documents
- Sewer and water connection for taps
Operations Division
- Inventory and supply
- Sewage emergencies
- Water main repairs and construction
Water Production Division
- Lake Kilby Treatment Facility
- Water quality
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Billing Information
Get information about how to read your bill, charges, fees, and more.
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In the Flow Newsletter
Read our latest newsletters regarding current projects and information.
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Payment Options
There are many ways to pay your water bill. Learn about your options.
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Phone Numbers
Find numbers for emergencies and other city departments.
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Rates & Fees
Get information about fees for usage and new construction.
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To Your Tap
The city's water supply consists of four surface water reservoirs.
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Water Quality Reports
View a listing of our past Water Quality Reports.
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Unidirectional Flushing Program (PDF)
The Public Utilities Department is responsible for the production and distribution of drinking water to its customers in the City of Portsmouth and portions of the cities of Suffolk and Chesapeake.
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Water Watch
On the Water Watch Reports you can learn about the reservoirs, rainfall, emergency well, and reservoir water transfers.