About Us

The Department of Public Utilities is a self-supporting public service organization founded in 1879.


The Department is responsible for treating drinking water and maintaining the lines that deliver the water to Portsmouth and certain areas of Suffolk and Chesapeake.

Public Utilities also maintains the sanitary sewer lines and sewage pumping stations which carry wastewater away from your home or business.

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  1. Customer Service
  2. Operations
  3. Water Production

Customer Service Office

  • Bill adjustments and bill issue resolution
  • Establishing and transferring new service
  • New rate change effective July 1, 2022
  • Payment processing
  • Printable forms and documents
  • Sewer and water connection for taps