New Account Fee

When a customer applies for initial water service, there shall be a fee of $25 charged for establishing the new account and turning on water at the new residence. When a customer moves from one residence to another within the City, there shall be a transfer fee of $10. These charges will be billed with the first bill at the new residence.


A deposit equal to an average billing is required from anyone other than the property owner when applying for service. For residential service, this is a minimum of $170. This will be applied to the final bill or returned when service is terminated or the residence is purchased. No interest is paid on this deposit.

Delinquent Fee

There is a $25 fee for turning service off and a $25 fee for restoring service for non-pay. This $50 fee will be inclusive of turning services off and on due to delinquency on water accounts.

Estimated Bill

On occasion a water bill is estimated. This is often due to access issues, including parked vehicles, locked gates, and snow cover. An estimated bill is based on your historical usage over the last 3 billing periods ( 6 months). Every effort is made to take an actual reading during the next billing cycle. Should your estimated bill not accurately reflect actual usage, the next bill will be adjusted up or down accordingly based upon the actual reading.

Ready to Serve Charge

This charge is included in "Water" on billings. No water consumption is included in this charge. Most residential houses have a 5/8" size meter.

Meter Size
Monthly Charge
5/8 inch
3/4 inch
1 inch
1 1/2 inches
2 inches
3 inches
4 inches
6 inches
8 inches
10 inches $1,396.50
Charges Fees
Water charge
$4.9455 per 100 cubic feet
New rate change as of July 1, 2022
Sewer charge
$3.8887 per 100 cubic feet
New rate change as of July 1, 2022
Hampton Roads Sanitation District (HRSD) Sewage Treatment Charge
View the HRSD Rate Schedule (PDF)
Utility Tax
20% of water charges
(ready to serve and water charge)
$400 per month, maximum
Refuse Collection Fee
$29.16 per month per dwelling unit
New rate change as of July 1, 2019
Returned Check Fee