Phone Numbers


Portsmouth Water and Sewer
24-hour Emergency Phone: 757-393-8561

Water Quality Questions or Information

Lake Kilby Water Treatment Plant
Phone: 757-539-2201, ext. 232


Monday - Friday
7 a.m. - 3:30 p.m

Billing Questions

Phone: 757-393-8524


Monday - Friday
8 a.m. - 5 p.m.

Department of Public Utilities

Water charges and sewage maintenance
Customer Service Phone: 757-393-8524

Department of General Services

Refuse disposal
Refuse Pickup Phone: 757-393-8663
Refuse Billing Phone: 757-393-8120

Department of Public Works

Storm water management and streets
Drainage and Streets Phone: 757-393-8666

Hampton Roads Sanitation District

Wastewater treatment
Customer Service Phone: 757-460-2491
Emergency Phone: 757-460-3200